Privacy Policy

Genetic Experts UK (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or use our genetic counselling and testing services, and how the law protects you.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Genetic Experts UK is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your information, you can contact us at:

• Email: info@geneticexperts.co.uk
• Telephone: 0333 339 2680
• Registered address: 3 Beckhall, Welton, LN2 3LJ
• ICO registration number: ZB244720

We may collect and process the following categories of personal data:

• Identity and contact data — such as your name, date of birth, postal address, email address and telephone number.
• Health and genetic data — including your personal and family medical history, test results, clinical notes and other information you share with us during consultations.
• Booking and payment data — details required to arrange appointments and process payments (payment card details are handled securely by our payment provider).
• Correspondence — records of communications between you and us.
• Technical and usage data — such as your IP address, browser type, device information, and how you use our website, collected through cookies and similar technologies (see Cookies below).

Health and genetic data are “special category data” under the UK GDPR and are given additional protection. We only process this data where we have a lawful basis to do so.

We use your personal data only where the law allows us to. The legal bases we rely on include:

• Consent — where you have given clear consent for us to process your data for a specific purpose, including your explicit consent to process your health and genetic data for the provision of genetic counselling and testing.
• Contract — where processing is necessary to provide the services you have requested from us.
• Legal obligation — where we must process your data to comply with the law, including professional and clinical record-keeping obligations.
• Legitimate interests — where processing is necessary for our legitimate business interests (such as improving our services), provided your rights do not override those interests.
• Provision of health care — processing of health and genetic data is also permitted where it is necessary for the provision of health care or treatment by a registered health professional bound by a duty of confidentiality.

We will never sell your personal data. We may share your information with trusted third parties only where necessary and with appropriate safeguards in place, including:

• Accredited genetic testing laboratories who analyse samples on our behalf.
• Your GP or other healthcare professionals, but only with your consent.
• Service providers who support our business (for example IT, hosting and payment providers).
• Regulators, professional bodies or law enforcement where we are required to do so by law.

Where your personal data is transferred outside the UK, we ensure an appropriate level of protection is in place, such as a UK adequacy decision or the use of approved contractual safeguards (for example the International Data Transfer Agreement).

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, professional and clinical record-keeping requirements. Clinical records relating to genetic testing and counselling are retained in line with applicable healthcare records retention guidance.

Our website uses cookies and similar technologies to make the site work and, with your consent, to analyse how it is used. Strictly necessary cookies are always active. Analytics and marketing cookies are only set if you give your consent.

You can change or withdraw your consent at any time using the button below or via the “Cookie Preferences” link in the footer of every page.

To protect our booking form from spam and automated abuse, we use Google reCAPTCHA v3. reCAPTCHA analyses interactions with our booking page to tell genuine visitors apart from bots. This involves collecting hardware and software information (such as device and application data) and sending it to Google for analysis. Your use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service. We use reCAPTCHA on the basis of our legitimate interest in keeping the website secure.

We have put in place appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. Access to your information is limited to those who need it to provide our services, and they are subject to a duty of confidentiality.

Under data protection law, you have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data in certain circumstances.
• Object to or request restriction of processing.
• Request the transfer of your data (data portability).
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details above. We will respond within the time limits set by law.

Where we provide services involving individuals under the age of 18, we do so with the involvement and consent of a parent or legal guardian, in line with clinical and legal requirements.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date. Please review it periodically.

If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection:

• Website: ico.org.uk
• Helpline: 0303 123 1113